Clear answers for landlords and tenants across the Sunshine Coast and greater South East Queensland. This information is general in nature and not financial or legal advice.
What is the difference between a property manager and a real estate agent?
A property manager focuses on the ongoing management of your investment—tenant screening, rent collection, inspections, maintenance, compliance, and lease administration.
A sales real estate agent primarily lists and sells properties. FAA Property specialises in end-to-end management to protect your asset and optimise returns.
How does property management work in Australia?
We act on the owner’s behalf under a management agreement. We advertise the property, screen tenants, prepare the lease, conduct entry reports, manage rent, handle maintenance, perform routine inspections, provide statements, and manage lease renewals or exits in line with state legislation (e.g., RTRA Act in Queensland).
What fees do you charge?
Fees typically include a management fee, letting or leasing fee, lease renewal fee, statement or admin fee, and marketing as needed. We provide a transparent, written schedule before you sign. Ask us for a tailored proposal for your property and location.
How do you screen and select tenants?
We assess ID, rental history, employment and income, references, and national tenancy databases. We also consider application completeness, timeliness, and property suitability. Final recommendations are shared with the owner for approval.
How is rent set and reviewed?
We review comparable rentals, market demand, property condition, and seasonal factors. Rent can be adjusted at renewal or at legally permitted intervals with correct notice. We aim to balance yield with tenant retention and compliance.
How often are routine inspections conducted?
Typically every 3–4 months in Queensland, with proper notice to tenants. We document condition, cleanliness, maintenance, and safety issues. A summary report with photos (where appropriate) is sent to the owner.
How are repairs and maintenance handled?
Tenants lodge requests with details and photos. We triage urgency, obtain approval (unless pre-approved limits apply), and assign licensed trades. Urgent repairs are prioritised for safety and habitability. Owners receive updates and invoices with statements.
What counts as an emergency repair?
Examples include burst water pipes, dangerous electrical faults, serious roof leaks, blocked or broken essential services, and security failures. Tenants should contact us immediately. If there is imminent risk, contact emergency services first, then notify us.
Who pays for water, electricity, and gas?
Utilities depend on the lease and state rules. In QLD, water usage can be passed to tenants if the property is individually metered and water-efficient; owners usually pay fixed service charges. Electricity and gas are generally tenant accounts unless otherwise agreed.
Are pets allowed?
Pet policies are set by the owner and must comply with legislation. Tenants should submit a pet request with details. Conditions may apply (e.g., additional cleaning, garden care). Body corporate by-laws may also apply in strata properties.
Do I need landlord insurance?
We strongly recommend specialist landlord insurance. It can cover risks such as tenant default, loss of rent, damage, and liability, gaps not always covered by standard home insurance. Speak with your insurer or adviser for product details.
What happens if a tenant falls behind in rent?
We follow a clear arrears process: reminders, formal notices as required by law, and resolution pathways. We communicate early to prevent escalation and keep owners informed at each step.
How do lease renewals and rent reviews work?
We review market conditions and tenant history 8–12 weeks before expiry, recommend renewal terms, and issue notices in line with legislation. Our goal is stable occupancy and fair market rent.
What is an Entry Condition Report?
It documents the property’s condition at the start of a tenancy with notes and photos. It protects both parties and is used to assess fair wear and tear versus damage when the tenancy ends.
Can owners switch to FAA Property from another manager?
Yes. We handle a smooth transfer including documentation, keys, reports, and tenant communication. There’s minimal disruption and you stay informed throughout the process.
Do you provide monthly statements and end-of-financial-year summaries?
Yes. Owners receive regular statements, invoices for approved works, and EOFY summaries to assist with tax preparation. We can coordinate directly with your accountant if needed.
What areas do you service?
We manage properties across the Sunshine Coast and South East Queensland. Contact us with your suburb and property type and we’ll confirm service availability and a tailored fee schedule.
