Maintenance & Repairs
EMERGENCY, Storms and Natural Disasters
Queensland
- Police/Fire/Ambulance: 000
- SES assistance in floods and storms: 132 500
- Police attendance: 131 444
- Crime stoppers: 1800 333 000
For all damage resulting from a natural disaster or storm, contact your FAA Property Manager. Additionally, you may need to contact the SES on 132500 who will assist with tree removal, storm damage and help.
If you have a serious emergency you should dial “000” for assistance from your local police and/or ambulance service.
Damages
Wear and tear:
- Furniture indentations and traffic marks on carpets.
- Scuffed wooden floors.
- Faded or cracked paint.
- Loose hinges or handles on doors.
- Cracks in the walls from building movement.
- Small chips and scuff marks.
- Painted faded or discolouring over time.
Examples of types of damages that tenants may be liable for:
- Missing, damaged or torn curtains – either caused by the tenant or their pets.
- Tears, stains or burn marks on carpets.
- Badly scratched or gouged wooden floors.
- Unapproved paint jobs or large areas of damage e.g. from posters being ripped off walls.
- Holes in the walls left by tenants.
- Water stains on the carpet.
If you have no water, check:
- The water meter has not been turned off.
- If your neighbours are also affected, it could be local water authority working in your area.
- Several taps and see if the water meter ticks over;
(a) If meter is ticking over, it could be a blockage on the property – Contact FAA Property.
(b) If meter is not ticking over, it could be a blockage from the water authority – Contact your water supplier.
If you have no hot water, check:
Electric hot water
- Your usage and power plan – if you have ‘off peak’ and are using hot water during the day, it is possible to run out of hot water.
- That your outdoor unit isn’t damaged
If you are unable to resolve the issue contact FAA Property.
Gas hot water
- That your pilot light is lit, has power and your gas bottles have gas.
- That your outdoor unit isn’t damaged
If you are unable to resolve the issue contact FAA Property.
If you have no power, check:
- If your neighbours are also affected, it could be a power outage – Contact your power provider.
- The Meter box - if the safety switch has been tripped, turn it back on.
- *If it trips again after being turned back on, the cause might be a faulty electrical appliance. It might be an appliance you recently used microwave, hairdryer etc. You can systematically turn off all your appliances, including fridges, dishwashers, electric stoves, cooktops and washing machines, and turn on each appliance one by one and repeat turning on your safety switch to determine the faulty appliance.
- If you are unable to resolve the issue contact FAA Property.